The DMS Closed-Loop Feedback System™ (CLFS™) has shown time and time again that engaged customers are sticky customers.
The results of this case study show that by creating a true two-way dialogue, and giving customers four different communication paths,
the CLFS™ reduced churn massively across multiple touchpoints when compared to customers who didn’t participate in the CLFS™.
We also established an optimal inter-department flow, drastically reducing the time in which customer issues were addressed and resolved.
It’s simple. We deliver a fresh and proven approach that sets our customers apart from the herd by combining
customer lifecycles with innovative strategies, proprietary marketing technologies and relevance-based
methodologies to deliver industry-leading results. DMS is a certified woman-owned business (WBE).